oz365 win Privacy Policy

Introduction and Applicability

This privacy policy applies to all services, websites and related applications of the oz365 win platform. When you create an account on oz365 win, use our services, or contact us, your data is handled in accordance with this policy.

oz365 win believes that user privacy is a fundamental right. In this document we have clearly stated what data is collected, why it is collected, and how it is managed. Reading this policy alongside our Terms and Conditions will give you a complete picture of the overall framework.

Data Collection — What and How

2.1 Data Collected at Registration

When creating an account, oz365 win collects the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• User-chosen password (stored in encrypted form)
• Country and district of residence
• National ID or passport details for identity verification (where required)

2.2 Transaction-Related Data

During deposit and withdrawal processes, the reference number, amount, and date and time of payments made via bKash, Nagad, Rocket or Upay are recorded. No complete bank account numbers or card details are stored directly on our servers.

2.3 Automatically Collected Data

Certain data is automatically recorded technically while using the service, such as:

• IP address and device identifier
• Browser type and version
• Page visit time and path
• Session duration and navigation pattern
• Device operating system information when using an Android or iOS app

Use of Data and Purpose

oz365 win uses collected data only for the following purposes:

3.1 Service Operation and Improvement

Data is used for account verification, login security, deposit and withdrawal processing, and personalisation of the gaming experience. It is also necessary for calculating weekly cashback under the VIP programme and determining bonus eligibility.

3.2 Customer Support

Your data is used in assistance provided via 24/7 live chat and email so that issues can be resolved quickly and accurately. Support staff are given access only to data that is necessary.

3.3 Security and Fraud Prevention

Data is monitored to detect unusual transactions, prevent multiple accounts, and block unauthorised access. This is essential for protecting the interests of all users.

3.4 Legal Obligations

It may be necessary to retain data in order to submit required reports or cooperate with investigations under applicable laws and regulations.

Data Disclosure and Sharing

oz365 win never sells your personal data to third parties. However, certain data may be shared in a limited manner in the following circumstances:

• Payment processors: Mobile financial service providers such as bKash, Nagad, Rocket and Upay receive the data necessary to complete transactions, in accordance with their own privacy policies.
• Game software providers: Game studios such as Pragmatic Play, PG Soft, JILI, Evolution or Spribe may receive minimal technical data for the purpose of operating games.
• Legal authorities: Providing data to the relevant authorities pursuant to a lawful order or investigation may be a legal obligation.
• Technology service partners: Providers of server hosting, cybersecurity and analytics services receive access to limited data under contract and are not permitted to disclose it to third parties.

Data Security Measures

oz365 win takes industry-standard technical and organisational measures to protect user data. Notable among these measures are:

5.1 Encryption and SSL Protection

All data transfers are encrypted using SSL (Secure Socket Layer) technology. Passwords are never stored in plain readable form — they are stored only in hashed form.

5.2 Access Control

oz365 win staff are given limited access only to the data required for their work. Multi-factor authentication is used for access to critical systems.

5.3 Security Monitoring

Round-the-clock cybersecurity monitoring is active. When suspicious activity is detected, the relevant account is secured immediately and the user is notified if necessary.

Cookies and Tracking Technology

The oz365 win website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the quality of the service.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, storing security tokens, and enabling the basic functionality of the site. Disabling them may prevent the service from working properly.

6.2 Functional Cookies

These cookies are used to remember language preferences, the last visited game section, and user customisation settings.

6.3 Analytics Cookies

Anonymous statistics are collected to understand which sections of the site are used most and where improvements are needed. This data is not linked to any individual.

You can block or delete cookies from your browser settings. However, disabling essential cookies may affect certain features, including logging in to your account.

Data Retention Period

oz365 win retains data in accordance with the following policy:

• Active accounts: Necessary data is retained for the entire duration the account remains active.
• Closed accounts: Even after an account is closed, transaction and identity verification records are retained for a specified period for legal and regulatory purposes.
• Marketing communications: Once you withdraw consent, relevant data is deleted as soon as possible.
• Automated logs: Technical logs are generally deleted automatically after a set period, unless required for a security investigation.

User Rights

Every user of oz365 win has the following rights regarding their personal data:

8.1 Right to Access Data

You may ask us at any time what data is stored about you. If you submit a request to customer support (via live chat or email), a response will be provided within the set timeframe.

8.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request that it be corrected. After identity verification, applicable data will be updated.

8.3 Right to Erasure

Where there is no legal obligation to retain data, you may request that your account and associated data be deleted. However, if there is an active balance, you must first complete a withdrawal.

8.4 Right to Object to Processing

You have the right to object to the use of your data for marketing communications or specific purposes. In such cases, please notify customer support in writing.

To learn about responsible gaming rights, such as self-exclusion or setting deposit limits, please read our Responsible Gaming page.

Protection of Minors

oz365 win services are strictly for persons aged 21 years or older. We do not knowingly collect personal data from any minor.

An age verification process is followed at the time of account registration. If it comes to our attention that a user is under 21 years of age, that account is closed immediately and the collected data is deleted.

If a parent or guardian believes their child has created an account on oz365 win, please contact customer support immediately.

Changes to the Policy

oz365 win reserves the right to amend or update this privacy policy as needed. In the case of significant changes:

• A notification will be sent to the registered email before the changes take effect.
• The updated date will be noted on this page.
• Continued use of the service will be considered as consent to the revised policy.
• If you do not agree with the changes, you have the option to close your account.

For common questions, visit our FAQ section, where you will find answers to general queries about privacy, account management, and payments.

Contact & Complaints

If you have any questions, requests, or complaints regarding this privacy policy, please contact our customer support. oz365 win provides support in Bengali and English 24/7:

• Instant support is available via live chat.
• Written requests can be sent by email.

Our team is always ready to respond to data protection requests. We will reply as soon as possible after receiving your request.